Terms and Conditions

Privacy
All supplied personal and guests’ details are kept private. Information will only be used by Papermarc. Under no circumstances will this information be given to any third party.

Copyright
All of Papermarc’s designs are protected under Australian copyright law. No part may be reproduced in whole or part or stored without written consent. Papermarc holds ownership and copyright on all designs whether custom designed or an existing design. Papermarc reserves the right to use any custom designed pieces for future invitation and stationery design themes and layouts.

Disclaimer
Excess stationery may be used as samples after the function date. 
All efforts are made to ensure all information and prices are correct. However, all errors and omissions are excluded. 
All dimensions, colour swatches, photos and information are to be used as guides only.

Pricing
Papermarc is an Australian owned and operated business. All the prices listed and quoted are in Australian Dollars (AUD) including GST and are subject to change at any time without notice.

Payment and Ordering
There are a number of ways that you can order from Papermarc. If you would like to purchase custom stationery items, samples or unprinted cards, papers and envelopes, you can do so via:

1. Online Ordering 
The simplest way of ordering is ordering online from our 24 hour online store. Login any time of the day, find your product, add it to your shopping cart, and pay, and that's it, your done! All orders made via the Papermarc website, www.papermarc.com.au, require full payment before job commences for customised items or before dispatch for other items. Payments which require time to clear funds will only be processed once payment is confirmed and cleared.

2. Phone Ordering
If you prefer to speak to someone, you can always call us, and one of our friendly customer service team members will take your order over the phone (03) 9315 1242. Remember to have your credit card or account details handy!

If you require a quote for your custom designed and/or printed stationery items, such as invitations, personal and business stationery, please fill in our contact us form, contact us via email or telephone (03) 9315 1242 so an individual quote can be written.

Secure Credit Card Payment and Paypal
Here at Papermarc, we use NAB TRANSACT - a secure payment gateway which allows us to accept credit card payment by Mastercard, Visa or American Express. We also offer Paypal which accepts American Express, Visa, Mastercard and direct bank payments. Please visit paypal.com for more details.

Direct Bank Transfer
We also accept payment by direct bank transfer. Using this method will require payment to be cleared before work will commence on your order. Payment can be made this way by contacting Papermarc via telephone or email, prior to submitting the order. When making payments by Direct Bank Transfer, please make a note of your name in the description section. Please email through confirmation of payment if the payment is made by bank transfer. In the instance of additional alteration charges occurring or additional stock / product required, final payment will be required before your order can be shipped or collected.

Sample Proof
A printed proof will be ready for you to pick up in store, for approval before printing. Alternatively we can mail (standard post) the proof out to you if you cannot collect it, or a digital PDF proof can be emailed to you. Please email your approval to your designer, in writing to info@papermarc.com.au. Once approval of artwork has been received and your guest list (if applicable) received, your job will be sent to print (printing will take up to 7 business day) and posted out to you or can be collected in store. Revised proofs will take approximately 1 week per each set of changes made from lodgement date. If proofing process is delayed by customer, Papermarc does not guarantee order to be completed in 2-3 weeks (excluding postage time). It is vital for customers to check proofs thoroughly. Once final approval has been made, any changes will incur charges. Complete design changes may incur a 30% administration charge. Some final processes such as raised printing, letterpress, embossing, foil printing, offset printing, forme cutting, labels, paper embossers and wax seals will not be available during proofing stage. Appropriate alternatives will be created to imitate such processes.

Artwork, Proofreading, Errors, Omissions and Reprints
The digital PDF proof that is sent to you, is for you to check the content within. Monitor screens do vary greatly, the appearance of colours and images in the finished product may vary to how they look on your screen, and only seeing a physical proof will be indicative of the final print result. We strongly urge our customers to see a printed proof to make sure they are happy with the colour & printing quality before proceeding to print. You can proceed to print without seeing the physical printed proof but you will have to accept the finished job as it is. If you are unhappy with the job in anyway, we cannot be held liable should you opt not to see a printed proof. It is the customer's responsibility to check that all content and spelling is correct. All errors that are approved in the final proof, regardless of how the error occurred, will be at the customer’s expense. Any errors made on guest lists provided by the customer will also be covered by customer. All orders made via Papermarc website, www.papermarc.com.au, require all guest lists and wording to be supplied electronically. It is vital for customers to check proofs thoroughly. If an excessive number of changes or a dramatic re-design / new design is requested, additional charges will apply.

Personalisation - Guest Lists
If you have selected the personalisation option please supply us with your guest list (via the Papermarc Invitation and Placecard Guest List Template) with all names typed exactly as you would like them to be spelt and written. eg. Mr & Mrs Smith, Adam and Julie Smith or Adam & Julie and the addresses (if applicable) in the appropriate fields. As for place cards, please click the placecard tab in the bottom of the excel file and fill in one name per line or cell, eg Adam. It is important that you ensure all spelling, punctuation and spacing is correct on your guest list as our printer will print exactly as per the excel file supplied. Any errors supplied by clients on their lists will be reprinted at the clients expense.

Colours of Stock, Stationery, Ink Colours and Other Products
All colour swatches and product photos are guides only. Final product may vary slightly. Proofs for custom items will be collected, posted or emailed to customer as appropriate, before whole production of item commences. Most custom designed items, such as invitations, are made by hand and slight variations are unavoidable. Reasons based on this will not be refunded.

As most stationery is printed digitally it is possible that subtle colour variations can occur between each stationery piece. This is not a fault, but a natural effect that happens during the printing process. There can also be a colour variation between stock types, due to the make up of the stock and because of the way the printed ink sits on a smooth stock, compared to a coloured, metallic, recycled or textured stock. Due to variations in monitor screens the appearance of colours and images in the finished printed product may vary to how they look on your screen. We take great pride in all our design and printed work. All our stationery pieces are printed to the highest quality and standards.

Delivery and Shipping

Prices include GST and handling.
All orders purchased through website will be sent via Australia Post.
Papermarc cannot be held liable for any damages, losses or delays caused by third parties.
If you require international shipping, please contact us to get a quote.

International Orders and Shipping
Currently, our website is only set up to process orders made and delivered in Australia. We do however do work for overseas customers, where the process remains the same as customers within Australia. For International shipping costs, please contact us for a quote. Proofs for custom designed stationery will still be posted and emailed as required. Please fill in our contact us form, contact us via email or telephone (03) 9315 1242 so an individual quote can be written.

Refunds, Returns and Cancellations
We have a 7 day refund policy on all non-customised items. Items need to be returned in undamaged, resalable condition and in original packaging, along with a receipt of purchase. All postage and handling charges are not refundable and a 30% administration charge may apply to refunds, cancellations and returns.

Prior authorisation from Papermarc need to be made before any returns will be accepted. Goods that are not easily resalable will not be refunded.

Most custom designed items, such as invitations, are made by hand and slight variations are unavoidable. Reasons based on this will not be refunded.

In the uncommon event that an error has been made on a final customised item, we will work with you to rectify the situation. We supply all customers will proofs and it is vital that they are checked thoroughly as all errors approved in the final proof, regardless of how the error occurred, will be at the customer’s expense. Corrections to any errors caused by incorrect information on customer provided guest lists will also be covered by customer.

Please contact us via email or telephone (03) 9315 1242 immediately if such a situation arises.

Stationery Samples Use
Excess stationery may be used for samples after the function date. Should you not want this to occur, please advise us via email.