What is your refund policy and what happens if an error is made?
We have a 7 day refund policy on all non-customised items. Items need to be returned in undamaged, resalable condition and in original packaging, along with a receipt of purchase. All postage and handling charges are not refundable and a 30% administration charge may apply to refunds, cancellations and returns.
Prior authorisation from Papermarc need to be made before any returns will be accepted. Goods that are not easily resalable will not be refunded.
Most custom designed items, such as invitations, are made by hand and slight variations are unavoidable. Reasons based on this will not be refunded.
In the uncommon event that an error has been made on a final customised item, we will work with you to rectify the situation. We supply all customers will proofs and it is vital that they are checked thoroughly as all errors approved in the final proof, regardless of how the error occurred, will be at the customer’s expense. If the error was made by Papermarc, it will be resolved at our expense. Corrections to any errors caused by incorrect information on customer provided guest lists will also be covered by customer.
All refund transactions are processed at the end of each month.
Please fill in our contact us form, or via email or telephone (03) 9315 1242 immediately if such a situation arises.