How do I place an order?

There are a number of ways that you can order from Papermarc:

Online Ordering
The simplest way of ordering is ordering online from our 24 hour online store. Login any time of the day, find your product, add it to your shopping cart, and pay, and that's it, your done!

Phone Ordering
If you prefer to speak to someone, you can always call us, and one of our friendly customer service team members will take your order over the phone (03) 9818 3104. Remember to have your credit card or account details handy!

Visit us In Store
If you prefer to speak to someone or see the product in person, you can always drop in to our store and one of our friendly customer service team members will be happy able to assist! Our address is 71 Burwood Road Hawthorn Victoria 3122. If you would like to purchase custom stationery items and samples or unprinted cards, papers and envelopes, please do this via our online shopping cart. If you require a quote for your custom stationery items, such as invitations, personal and business stationery, please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

When will my order be shipped?

Unprinted Paper, Card, Envelopes and Accessory items.
We attempt to process orders as soon as we receive them, however timing is dependent on availability of stock. Please allow plenty of time when ordering and we recommend allowing approximately 1 week to be safe. If significant delay occurs, we will contact and advise you.If your order is urgent, please call our store on (03) 9818 3104 to check stock availability.

Wedding and Event and Custom Stationery.
The whole process normally takes about 2 weeks. Stationery timing is based on the proofing process taking approximately 1 week, with 1 proof per week. Then from the date of which artwork is approved, printing will take up to 7 business day. Timing may vary depending on the time of year ordered. We highly recommend you get back to us promptly with any changes to your proofs or with approval to ensure a quick process. We recommend you start your wedding invitations at least 3 months before your wedding date. For more information, please see our FAQ's page

What are the postage and handling charges?

Order Value

Within Victoria

Interstate

A3 Sheets

Under $50.00

$10.00

$13.00

$16.00

$50.00 - $149.99

$13.00

$16.00

$18.00

$150.00 - $349.99 

$18.00

$21.00

$24.00

$350.00 - $749.99

$23.00

$26.00

$30.00

Greater than $750.00

$30.00

$35.00

$40.00

Prices include GST and handling.
All orders purchased through website will be sent via Australia Post.
Papermarc cannot be held liable for any damages, losses or delays caused by third parties.
If you require international shipping, please contact us to get a quote.

Can I make alternative delivery arrangements?

Yes, we can use couriers or you can directly pickup your items from our store, located at 71 Burwood Road, Hawthorn, Victoria, Australia. Please note that alternative delivery arrangements will need to be organised prior to placing an order. Please contact us via email or telephone (03) 9818 3104.

What areas do you service?

Currently, our website is only set up to process orders made and delivered in Australia. We do however do work for overseas customers, where the process remains the same as customers within Australia. For International shipping costs, please contact us for a quote. Proofs for custom designed stationery will still be posted and emailed as required. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.