FREQUENTLY ASKED QUESTIONS

Find helpful information about our products and services, which will hopefully assist you. If your question is not answered here, please fill in our contact us form or contact us via email or telephone on (03) 9818 3104.

Select from the list below of FAQ and Tips categories:
› Event / Wedding Stationery Stationery Specific
› Personal Stationery Specific
› Business Stationery Specific
› Printing Processes
› Unprinted Papers, Cards & Envelope Specific
› General

 

Event / Wedding Stationery Stationery Specific

What is the turnaround time for event stationery and when should I order?

For wedding and event stationery, the whole process normally takes about 2 weeks. Stationery timing is based on the proofing process taking approximately 1 week, with 1 proof per week. Then from the date of which artwork is approved, printing will take up to 7 business day. Timing may vary depending on the time of year ordered. We highly recommend you get back to us promptly with any changes to your proofs or with approval to ensure a quick process. We recommend you start your wedding invitations at least 3 months before your wedding date.

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What is the process for getting event stationery done?

Once you have chosen a design, place your order online, fill in any special requests such as colours, fonts, and wording. After an order is placed and payment is made, we will create proofs for you to collect in-store or post them to you within 1 week’s time. We will go back and forth via email or post until you are happy with the final design. Each set of changes will take approximately 1 week. If an excessive number of changes or a dramatic re-design is requested, additional charges will apply. Once artwork is approved printing will take up to 7 business days and your first lot of items - usually invitations and reply cards - will be ready to collect in store or posted. Then, about 2 weeks before your function, after your guests have responded, we will print your placecards, order of service booklets, bon bon tags, menus, thankyou cards etc. based on your finalised guest list. If you require a custom quote to be written please fill in our contact us form or contact us via email or telephone (03) 9818 3104.

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Can I order an invitation sample and what does it include?

Yes, you can order samples. Invitation samples are $15.00 + postage and handling. All other items, such as placecards, reply cards, thank you cards and personal stationery samples are $10.00 each + postage and handling. They are assembled, use pre-existing wording and come with the corresponding envelope. If you would like a sample with your wording, you will need to place a full order, where a proof with your font and wording will be available. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written. Samples with pre-existing wording can be purchased through our online shopping cart.

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Can elements of the invitation designs change?

Yes, all our designs are flexible, If you would like to change colours and fonts, please fill in the the special requests text field when placing your order. All shopping cart items will be processed as pictured/described. Because we’ve designed them, we can print different colours, print onto different cards and papers, use different fonts, change the format and layout, etc. For an individual quote to be written please contact us via email or telephone (03) 9818 3104.

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I have a design in mind, can you create it for me?

Yes, if you have a particular idea or concept in mind, you can work with our designers to create exactly what you have envisaged. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

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I want to create my invitations myself, can you help me?

Yes, definitely. We stock over 700 different papers and 300 envelopes. We have finishing services such as cutting, creasing, round cornering, hole drilling and eyeleting to assist you in achieving that professional finish, even though you are designing them yourself. If you would like to utilise our finishing services, please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

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I have designed my own invitations, can you print it for me?

Yes, we can. We charge a file setup fee for each file opened, and if any manipulation such as colour matching or print setup is required, extra charges may apply. Turnaround time will be approximately 1-2 weeks depending on the printing processes required, availability of stock and the time of year ordered. The files will need to be checked by our designers. We can work with Adobe CS, Office and PDF files. Please email your files to us when requesting a quote. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

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Can I personalise my items with my guests' details?

Yes you can, but only for digitally printed items. Personalisation cannot be achieved on any commercial press run, including letterpress, offset printing, foil printing, raised printing and embossing. We can print your guests’ names on your items, as well as your guests’ names and addresses on the envelopes. We charge $0.50 per item for personalising your invitations and placecards. For black printing of your guests’ names and addresses onto envelopes, the cost is $1.40 per envelope. When black envelopes are purchased, we can provide a label with a black background with your guests’ details in white.

Please click on the links below to download helpful templates.

Invitation Guest List Template (Microsoft Excel required)
Placecard Guest List Template (Microsoft Excel required)

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Can I have different languages on my items?

Yes, we have facilities for most languages. Some of the languages we have previously done are Greek, Italian, Hebrew, French, German, Vietnamese and Chinese. If you require another language other than English, please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

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I require items, such as menus, save the date cards, order of service booklets which are not on your website, can I have them created in the same style as my invitation?

Yes, because we’ve designed them, we can apply the designs to the different items you require.

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How many should I order and what happens if I require more items after I have received my order?

We have an Invitation Guest List Template and Placecard Guest List Template which will help you work out how many items you will need. Remember, you will need one invitation/RSVP card/thank you card per couple or family and one placecard per person. We suggest ordering a few blank items which are not personalised for those elusive guests you may have initially forgotten about. If a guest list with fewer names than ordered is supplied, the remaining quantity may be supplied blank and cost for personalising will not be charged. A surcharge may apply for additional printing of items after the initial print run. Please contact us via email or telephone (03) 9818 3104.

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What is the minimum order for our event stationery ranges?

A minimum order of 75 applies for colour commercial offset printing, raised printing (thermography), foil printing, letterpress, embossing, form cutting and jigsaws. Otherwise, a minimum of 35 items applies. If bon bon tags are ordered as a separate item, a minimum of 75 applies.

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Personal Stationery Specific

What is the turnaround time for personal stationery?

For personal stationery, the whole process usually takes about 2-3 weeks. Timing for creating Stationery is based on the proofing process taking approximately 1-2 weeks, with 1 proof per week. Then from the date of which artwork is approved, items should arrive by post in 1-2 weeks time. Timing may vary depending on the time of year ordered. We highly recommend you get back to us promptly with any proof changes or approvals to ensure a quick process.

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What is the process for having Personal Stationery Specific created?

Once you have received a written quote, placed an order and paid a deposit, we will create proofs and post them to you in approximately 1 week’s time. We will go back and forth via email or post until you are happy with the final design. Each set of changes will take approximately 1 week. About 1 week after artwork is approved, your items will be ready and posted.

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What is the minimum order for Personal Stationery Specific?

Printed personal stationery has a minimum order quantity of 50.

Business Stationery Specific

Do you design logos, business stationery and other promotional items?

Yes, we do. Our graphic designers are multi-talented and can create corporate designs for all your business needs. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

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Printing Processes

What is digital printing?

Digital printing is digital data reproduced straight onto a surface, such as paper, card or envelopes. This printing process allows the flexibility of having impressions on each page different to the previous one. This consequently allows guest names and addresses to be personalised onto your items.

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What is raised printing (thermography)?

Raised printing is when a powder is applied onto a newly printed sheet of card after leaving the printing press and consequently, the powder adheres to the wet ink. Once the excess powder is shaken or vacummed off, the sheet is heated, which causes the powder to melt and creates the raised effect. Because a plate has to be created, personalisation of guest names or addresses are not possible on raised print items.

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What is letterpress printing?

Letterpress is when the design/text is made into a plate, which is then inked and pressed into the frontside of soft card. Features of this process include a debossed effect in the ink/image areas resulting in an old world feel. Because a plate has to be created, personalisation with guest names and addresses are not possible.

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What is offset printing?

Offset printing is normally used for commercial printing, where large quantities are required. This printing process is when an inked plate with the design/image is transferred onto a rubber blanket and then to the card. The printing quality is generally higher than digital printing. Because a plate has to be created, personalisation with guest names and addresses are not possible.

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What is embossing and blind embossing?

Embossing is when a plate is made of the desired design/text and pushed into the back of paper or card to create a raised, three-dimensional impression. Blind embossing is when there is no ink where the embossing ocurs. Because a plate has to be created, personalisation with guest names and addresses are not possible.

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Unprinted Papers, Cards & Envelope Specific

What is the lead time on papers, cards and envelopes?

We attempt to process orders as soon as we receive them, however timing is dependent on availability of stock. Please allow plenty of time when ordering and we recommend allowing approximately 1 week to be safe. If significant delay occurs, we will contact and advise you.

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I am after a particular stock which is not on your website, can you locate it for me?

Yes, definitely. Our retail shop stocks over 700 different papers and 300 envelopes and we are happy to track down that elusive paper for you. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104.

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General

Do I need to make an appointment if I come into your store?

No, you do not have to. You are welcome to come in anytime and we will be happy to help you out. We are located at 71 Burwood Road, Hawthorn, Victoria, Australia. Our opening hours are: Monday to Thursday 10am-5.30pm, Friday 10am-6pm and Saturday 9am-4pm or please call (03) 9818 3104.

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What currency are the prices listed in?

All the prices we list and quote in are Australian Dollars (AUD).

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Do the prices include GST?

Yes, all our prices which we quote include GST.

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How do I place an order?

There are a number of ways that you can order from Papermarc. If you would like to purchase custom stationery items, samples or unprinted cards, papers and envelopes, you can do so via:

1. Online Ordering 
The simplest way of ordering is ordering online from our 24 hour online store. Login any time of the day, find your product, add it to your shopping cart, and pay, and that's it, your done! All orders made via the Papermarc website, www.papermarc.com.au, require full payment before job commences for customised items or before dispatch for other items. Payments which require time to clear funds will only be processed once payment is confirmed and cleared.

2. Phone Ordering
If you prefer to speak to someone, you can always call us, and one of our friendly customer service team members will take your order over the phone (03) 9818 3104. Remember to have your credit card or account details handy!

3. Visit us In Store
If you prefer to speak to someone or see the product in person, you can always drop in to our store and one of our friendly customer service team members will be happy to assist! Our address is 71 Burwood Road Hawthorn Victoria 3122. 

If you require a quote for your custom designed and/or printed stationery items, such as invitations, personal and business stationery, please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

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When will my order be shipped?

Unprinted Paper, Card, Envelopes and Accessory items.
We attempt to process orders as soon as we receive them, however timing is dependent on availability of stock. Please allow plenty of time when ordering and we recommend allowing approximately 1 week to be safe. If significant delay occurs, we will contact and advise you.If your order is urgent, please call our store on (03) 9818 3104 to check stock availability.

Wedding and Event and Custom Stationery.
The whole process normally takes about 2 weeks. Stationery timing is based on the proofing process taking approximately 1 week, with 1 proof per week. Then from the date of which artwork is approved, printing will take up to 7 business day. Timing may vary depending on the time of year ordered. We highly recommend you get back to us promptly with any changes to your proofs or with approval to ensure a quick process. We recommend you start your wedding invitations at least 3 months before your wedding date.

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What are the postage and handling charges?

Order Value

Within Victoria

Interstate

A3 Sheets

Under $50.00

$10.00

$13.00

$16.00

$50.00 - $149.99

$13.00

$16.00

$18.00

$150.00 - $349.99 

$18.00

$21.00

$24.00

$350.00 - $749.99

$23.00

$26.00

$30.00

Greater than $750.00

$30.00

$35.00

$40.00

Prices include GST and handling.
All orders purchased through website will be sent via Australia Post.
Papermarc cannot be held liable for any damages, losses or delays caused by third parties.
If you require international shipping, please contact us to get a quote.

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Can I make alternative delivery arrangements?

Yes, we can use couriers or you can directly pickup your items from our store, located at 71 Burwood Road, Hawthorn, Victoria, Australia. Please note that alternative delivery arrangements will need to be organised prior to placing an order. Please contact us via email or telephone (03) 9818 3104.

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What is your refund policy and what happens if an error is made?

We have a 7 day refund policy on all non-customised items. Items need to be returned in undamaged, resellable condition and in original packaging, along with a receipt of purchase. All postage and handling charges are not refundable and a 30% administration charge may apply to refunds, cancellations and returns.

Prior authorisation from Papermarc need to be made before any returns will be accepted. Goods that are not easily resalable will not be refunded.

Most custom designed items, such as invitations, are made by hand and slight variations are unavoidable. Reasons based on this will not be refunded.

In the uncommon event that an error has been made on a final customised item, we will work with you to rectify the situation. We supply all customers will proofs and it is vital that they are checked thoroughly as all errors approved in the final proof, regardless of how the error occurred, will be at the customer’s expense. If the error was made by Papermarc, it will be resolved at our expense. Corrections to any errors caused by incorrect information on customer provided guest lists will also be covered by customer.

Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 immediately if such a situation arises.

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What areas do you service?

Currently, our website is only set up to process orders made and delivered in Australia. We do however do work for overseas customers, where the process remains the same as customers within Australia. For International shipping costs, please contact us for a quote. Proofs for custom designed stationery will still be posted and emailed as required. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

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